Demo page Leave request FAQ

Which protocols does the player support?

The player supports:

• The protocols MP4, HLS, DASH;
• DRM encrypted content in formats Widevine, Playready, Fairplay;
• Encrypted content in format AES-128.

Does the player support ads?

Yes, the player supports ads in VAST format, as well as work with SCTE-35 in HLS and DASH.

Which browsers the player supports?

• Google Chrome, version 72+
• Mozilla Firefox, version 65+
• Opera, version 58+
• Edge, version 85+
• Safari, version 12+

Which browsers supports DRM in playernow?

The table shows the types of DRM that work in this browser. A dash means DRM is not supported.

Does the player support subtitles?

Yes, the player supports one or few subtitles (in VTT format).

How to insert subtitles into the player?

You can add subtitles by yourself by specifying the following parameters in the url:

where en — this is the name of the language (encoded), and 'https%3A%2F%2Fyourdomain.ru%2Fsubtitle.en.vtt' — encoded URL of the subtitle file.

If there are several subtitles, specify further in order:

Or you can add subtitles on the page https://playernow.pro/iframe.html and get a code that can be inserted into your site. Specify the name for the language (for example, “EN” or “english”) and the link to the VTT subtitle file.

Does the player support auto select quality?

If your video has several qualities (in HLS and DASH formats), by default, when you start the video, the optimal quality will be selected, based on the speed of the Internet connection (bandwidth). Different browsers handle auto-select differently. Most choose the best possible, but optimal in terms of bandwidth (most often 720p). But some browsers (Mozilla FireFox, Opera versions less 80, Chrome versions less 85 on tablets, and some others) prefer low quality by default.

Auto selection of maximum quality

If you have a need to always automatically display the maximum quality in all browsers without exception, use the setting “Init Max Quality” on constructor page. In player code will be added &initMaxQuality=true, which “tell” your browser to choose the maximum possible quality automatically.

Does the player support multiple audio tracks?

Yes, our player supports the selection of audio tracks in the interface. Audio tracks should be added into mp4 before the file is converted to HLS or DASH playlist. The HLS format supports custom audio track names (you can set them through our constructor). The DASH format will display the track name as it was originally set in the mp4 file itself. The mp4 format supports up to 16 embedded audio tracks.

Support player functions for users with disabilities

The Playernow can be operated by users with disabilities. Using the TAB key on the keyboard, you can navigate through the player's buttons, calling up the submenus and confirming your choice of settings with the Enter key.

[30001] Failed to load playlist

There may be several reasons:

• The playlist is not available and the player cannot download it. Try downloading the playlist in your browser. If the playlist downloads successfully, then write to support.
• The server, which returns a playlist, set up to return playlists according to certain criteria and the player does not match to it:
  • It is forbidden to give a playlist for certain ip;
  • It is forbidden to give a playlist for certain geographic regions;
  • It is forbidden to give a playlist for certain referer;
  • It is forbidden to give a playlist for certain sites.
• Downloading the playlist is being blocked by antivirus or browser. In this case, try add the playlist domain to the antivirus exception.

[30002] Failed to load subtitles

There may be several reasons:

• The subtitle file is not available and the player cannot download it. Try download the subtitle file in your browser.
• The server, which returns a subtitle file, set up to return files according to certain criteria and the player does not match to it.
  • It is forbidden to give a subtitle file for certain ip;
  • It is forbidden to give a subtitle file for certain geographic regions;
  • It is forbidden to give a subtitle file for certain referer;
  • It is forbidden to give a subtitle file for certain sites.
• Downloading the subtitle file is being blocked by antivirus or browser. In this case, try add the subtitle file domain to the antivirus exclusion.

• CORS not configured or configured incorrectly. Subtitle file should have header:

  Access-Control-Allow-Origin *

  or Access-Control-Allow-Origin scheme://domain, where scheme://domain it is scheme and domain of the player: https://playernow.pro.

  Access-Control-Allow-Origin https://playernow.pro

[30003] Failed to load poster

There may be several reasons:

• The poster file is not available and the player cannot download it. Try download the poster file in your browser.
• The server, which returns a poster file, set up to return files according to certain criteria and the player does not match to it:
  • It is forbidden to give the poster file for certain ip;
  • It is forbidden to give a poster file for certain geographic regions;
  • It is forbidden to give a poster file for certain referer;
  • It is forbidden to give a poster file for certain sites.
• Downloading the poster file is being blocked by antivirus or browser. In this case, try add the domain of the poster file to the antivirus exclusion.

• CORS not configured or configured incorrectly. Subtitle file should have header:

  Access-Control-Allow-Origin *

  or Access-Control-Allow-Origin scheme://domain, where scheme://domain it is scheme and domain of the player: https://playernow.pro.

  Access-Control-Allow-Origin https://playernow.pro

[30004] Failed to load FairPlay certificate

There may be several reasons:

• The certificate file is not available and the player cannot download it. Try download the certificate file in your browser.
• TThe server, which returns a certificate file, set up to return files according to certain criteria and the player does not match to it:
  • It is forbidden to give a certificate file for certain ip;
  • It is forbidden to give a certificate file for certain geographic regions;
  • It is forbidden to give a certificate file for certain referer;
  • It is forbidden to give a certificate file for certain sites.
• Downloading the certificate file is being blocked by antivirus or browser. In this case, try add the domain of the certificate file to the antivirus exclusion.

• CORS not configured or configured incorrectly. Certificate file should have header:

  Access-Control-Allow-Origin *

  or Access-Control-Allow-Origin scheme://domain, where scheme://domain it is scheme and domain of the player: https://playernow.pro.

  Access-Control-Allow-Origin https://playernow.pro

[40001] Your browser does not support DRM

Your browser does not support the type of DRM required for video playback. You can see what types of DRM your browser supports on the main page in the block “DRM support by your browser”. Also listed above are browsers that support certain types of DRM.

[40002] Specify video source

The player did not receive a link to a video file or playlist. If the error is displayed on the playernow! constructor page, the “Start test” button may not have been pushed.

[40003] Video is not available

There may be several reasons:

• Your browser does not support the video protocol. Supported protocols can be found here.
• The video file is damaged and cannot be played.
• If DRM is used, the DRM license server may be incorrect.

[40004] Video is not supported by your browser

There may be several reasons:

• Your browser does not support the video protocol. Supported protocols can be found here.
• Your browser does not support the type of DRM required for video playback. You can see what types of DRM your browser supports on the main page in the block “DRM support by your browser”.